Cancellation, Return & Refund Policy

At Easylife Organics, we are committed to delivering premium-quality herbal wellness products. As our products are edible and intended for personal consumption, we maintain strict quality and hygiene standards. Please read our Cancellation, Return & Refund Policy carefully before placing your order.

Order Cancellation

• Orders may be cancelled only before they are dispatched from our warehouse.
• Once an order has been shipped, it cannot be cancelled.
• If your cancellation request is received before dispatch, a full refund will be processed to your original payment method.

Return Policy

Due to the nature of food and wellness products, we do not accept returns for reasons such as:

• Change of mind
• Incorrect product ordered by the customer
• Taste or personal preference
• No longer required

Returns are accepted only if:

• The product is damaged during transit.
• You receive an incorrect product.
• The product is defective or tampered with upon delivery.

Return Request

• Return requests are accepted only through the Return Request option available on the Easylife Organics website.
• We do not accept return requests through email, phone calls, WhatsApp, social media, or any other communication channel.
• A return request must be submitted within 24 hours of the delivery date and time.
• Any request submitted after 24 hours of delivery will not be eligible for return, replacement, or refund.

To submit a return request:

• Log in to your Easylife Organics account.
• Go to My Orders.
• Select the order.
• Click Return Request.
• Choose the reason for return.
• Upload clear photographs of:
  • The product
  • The product packaging
  • The shipping box (if applicable)
• Submit your request.

Our Quality Team will review your request within 24–48 business hours. If your request is approved, we will provide further instructions for return pickup or replacement.

Return Conditions

To qualify for a return:

• The product must be unused.
• The original packaging must be intact.
• All labels and seals must remain unbroken.
• The product must not be damaged due to misuse, improper storage, or customer handling.

Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns for:

• Opened products
• Used or partially consumed products
• Products with broken safety seals
• Products damaged after delivery due to customer handling
• Promotional or clearance sale items (unless damaged or incorrect)
• Gift cards

Refund Policy

• Once the returned product is received (if applicable) and inspected, we will notify you of the status of your refund.
• If approved, the refund will be processed to your original payment method. Refunds are generally credited within 5–10 business days, depending on your bank or payment provider.
• Shipping charges are non-refundable unless the return is due to an error on our part, such as a damaged or incorrect product.

Replacement Policy

• If you receive a damaged, defective, or incorrect product, we may offer:
  • A replacement product, or
  • A full refund,
  depending on the nature of the issue and product availability.
• The decision of Easylife Organics after verification shall be final.

Important Notes

• Easylife Organics reserves the right to reject any return request that does not comply with this policy.
• Return requests raised after 24 hours of delivery will not be accepted.
• Products returned without prior approval through the website's Return Request system will not be accepted.
• We reserve the right to request additional information or photographs before approving a return or refund.

Contact Information

For any questions regarding your order or this policy, please contact us: